Friday, November 21, 2008

Really?

So last night when I ordered my laptop - which I am excited for now, even though it was way expensive :(, I had to call the credit card company and verify the transaction so they would know it wasn't a fraudulent charge. Upon calling, the women informed me they would have to speak to the primary person on the card, Michael, and I kindly informed her that wouldn't be happening because he was in Iraq. She then asked if he could call. I mean really? I informed her NO, he would not be calling. She went on to ask if I could e-mail him and explain the situation. Still, pretty calm, I told her that would be nice, but since I was ordering a computer, that meant I didn't have the ability to do that because the other one was broken. She then asked again if she could talk to him. Really? What else do I have to say. I told her my name was on the card, I had Power of Attorney, which I had already faxed but miraculously, they didn't have of course. Anyway, I switched the method of payment on the computer, and it is still on it's way, thank goodness.

I was fine with it, until I received a call from Michael today saying that they had declined his credit card when he was trying to buy items on post. Now this is why I lost it. I don't need it, I have another card, but he most certainly does. He doesn't just carry around spares over there! So I call today, calm at first, AND I had faxed the Power of Attorney AGAIN. I inform the lady I sent it, she went to go check and then she said she couldn't help me because it wasn't her department. I informed her that I was told to call this number, and the card needed to be activated immediately because Michael needed it, and he didn't have any other one. (That may be a lie, but I don't care.) At this point I am irate, she asked if I needed to talk to a supervisor. I informed her that would be wonderful since no one else could seem to help me. After freaking on the supervisor, and being told that I had sent the POA to the wrong number (this was the number the COMPANY gave me, but whatever) she fixed the problem. I mean WTF. How hard is it? My name is on the card....I don't get it!

Either way, it's working, Michael is safely at his destination, and it's Friday! Tonight I am taking tickets at our high school football playoff game. It is the first time we have made the playoffs in over 34 years!! I don't know the exact number...maybe 34? Go Bucs!!!

No comments: